Hello,
Please run the following command in root SSH:
/scripts/whoowns domain.com
Where domain.com is the domain name in question. If it doesn't show any ownership, then move the following files:
cd /etc
mv userdomains userdomains.bak
mv trueuserdomains trueuserdomains.bak
mv domainusers domainusers.bak
At that point, run the following script and recheck ownership for the domain:
/scripts/updateuserdomains
/scripts/whoowns domain.com
If instead of showing no ownership, the domain showed the wrong ownership, you'd have to edit the /var/cpanel/users/username file that is improperly owning the domain to remove the DNS line that it has for that domain, then run the above move and updateuserdomains commands.
If the ownership is correct, then at that point, try instead checking the Roundcube logs as it has the most accurate logging of the 3 webmail programs. Try to log into the account in Roundcube, and then go to /var/cpanel/roundcube and tail the log:
Also if didn't fiz run /usr/local/cpanel/bin/updatehorde --force
/usr/local/cpanel/bin/updatesquirrelmail --force
/usr/local/cpanel/bin/updateroundcube --force
Please run the following command in root SSH:
/scripts/whoowns domain.com
Where domain.com is the domain name in question. If it doesn't show any ownership, then move the following files:
cd /etc
mv userdomains userdomains.bak
mv trueuserdomains trueuserdomains.bak
mv domainusers domainusers.bak
At that point, run the following script and recheck ownership for the domain:
/scripts/updateuserdomains
/scripts/whoowns domain.com
If instead of showing no ownership, the domain showed the wrong ownership, you'd have to edit the /var/cpanel/users/username file that is improperly owning the domain to remove the DNS line that it has for that domain, then run the above move and updateuserdomains commands.
If the ownership is correct, then at that point, try instead checking the Roundcube logs as it has the most accurate logging of the 3 webmail programs. Try to log into the account in Roundcube, and then go to /var/cpanel/roundcube and tail the log:
Also if didn't fiz run /usr/local/cpanel/bin/updatehorde --force
/usr/local/cpanel/bin/updatesquirrelmail --force
/usr/local/cpanel/bin/updateroundcube --force
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